Provider Help Center

Here’s a quick recap of what’s required from your side:
 

1. Reservation delivery
 

The IT provider is responsible for the correct transmission of all reservation-related data to the property. This includes any modifications or cancellations that, transmitted via XML, are related to original reservations made before the hotel was connected to XML. To facilitate the integration of existing reservations, refer to the specifications for the Reservations API.
 

2. Connecting to a property
 

To request a connection to your interface, a property can use the automatic sign-up tool found in the extranet.
 

3. Communicating with Tripeden.com
 

If you want to add a general IT support email address in your provider profile, let us know and we’ll use that for daily operational communication.
 

Note: Our email address is intended for internal use and providing support to connectivity providers. We’d appreciate if you would not provide our email address to your clients/properties.      
 

4. Notifying your clients/properties:
 

As soon as your clients/properties declare an interest in a connection with Tripeden.com via your interface, you’ll need to outline the key terms and conditions. These should include:
 

• In order to be able to integrate XML with Tripeden.com, the hotel will need to first contact its Tripeden.com local support team to request commercial approval and make sure the sign-up tool in their extranet is activated.
• Please be aware that once the connection is completed, all updates of Rates, Availability and Restrictions need to be sent to Tripeden.com exclusively via the interface served by the IT Provider. Manual entries are no longer possible in the Tripeden.com extranet. Rates & Availability grids will only be visible for the property to view and monitor. The uploads are sent by the IT Provider via the interface.
• Reservations, Modifications and Cancellations will be re-transmitted to the property by the IT Provider via the interface. However, it is the property’s responsibility to keep track of the Tripeden.com extranet to monitor the status of each booking generated online.

 

5. Emergency contact person
 

You’ll need to send us the contact details of someone we can reach out to in case of emergencies or escalations such as outages and software updates. Please send us the following information via email, or through the Partner Portal:
 

• Full name
• Email
• Telephone
• Mobile phone
• Position in the company